Privacy Policy

1. What we collect

From landlords and their team members:

• Name, email, phone number, and login credentials
• Property, unit, and tenant records you enter into the Service
• Your M-Pesa Paybill/Till or Daraja API credentials, if you connect one — stored encrypted, used only to confirm rent payments
• Billing details needed to process your own subscription payment

From tenants (entered by their landlord, or by the tenant directly):

• Name, phone number, and unit/lease details
• Payment history for their tenancy
• Maintenance requests, complaints, and messages sent through the Service

We also automatically collect basic technical data — error logs, general usage patterns — to keep the Service reliable and secure.

2. How we use it

• To run your landlord or tenant account and dashboard
• To send rent reminders and payment confirmations, by SMS and/or WhatsApp
• To match M-Pesa/bank payments to the right tenant and invoice
• To power the AI assistant, which answers from your own account's data only
• To bill landlord subscriptions and communicate about your account
• To detect and prevent misuse, fraud, or security issues

We do not sell personal data, and we never pool one landlord's rent money or payment credentials with another's.

3. Who can see your data

Landlord and tenant accounts are kept separate and access-controlled — a landlord sees only their own properties, units, and tenants; a tenant sees only their own tenancy and payment record. We use trusted infrastructure providers (our database and hosting, our SMS and WhatsApp/Meta messaging providers, and our payment-confirmation provider) to run the Service — they process data only to provide that infrastructure, under their own security obligations, not for their own purposes. We don't share your data with other landlords, other tenants, or unrelated third parties, except where required by law.

4. How long we keep it

We keep account and tenancy data for as long as the account is active, and for a reasonable period afterward in case you return, or as needed for legal, tax, or dispute-resolution purposes. You can ask us to delete your data sooner, subject to Section 6.

5. Security

Access to landlord and tenant data is restricted so one landlord's data isn't visible to another, and payment credentials are stored encrypted. No system is perfectly secure, and we can't guarantee absolute security, but we take reasonable technical and organizational steps to protect your data, and will notify affected users of any data breach as required by law.

6. Your rights

Under Kenya's Data Protection Act, 2019, you have the right to know what personal data we hold about you, to ask us to correct or delete it, to object to certain uses, and to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) if you believe your data has been mishandled. If you're a tenant, some data — like your payment history — may need to stay in your landlord's tenancy record even after a deletion request; where that's the case, we'll let you know. To make a request, email support@managikahomes.co.ke.

7. Children

The Service is intended for adults managing or renting property. We don't knowingly collect data from children.

8. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted here with a new "last updated" date.

9. Contact

Questions about this policy or your data? Email support@managikahomes.co.ke.