Terms of Service

1. Who this is for

Managika Homes is a property management tool for landlords and agents in Kenya, and their tenants. You must be at least 18 years old and legally able to enter a contract to use the Service.

2. Your account

You're responsible for the accuracy of what you enter — your own details, your properties, your tenants' details — and for keeping your login credentials secure. You're responsible for activity under your account, whether you're a landlord, a caretaker or team member a landlord has added, or a tenant.

3. Rent money never passes through us

Managika Homes does not collect, hold, or move rent on your behalf. Tenant rent payments go directly to the landlord's own M-Pesa Paybill, Till, or bank account. We only read payment confirmations — via the landlord's own M-Pesa Daraja credentials, or manual entry — to keep records up to date. We are not a party to the underlying tenancy agreement between a landlord and tenant, and are not responsible for disputes about rent, deposits, evictions, or the condition of a property.

4. Free trial, subscriptions & billing

Landlord accounts start with a free trial (currently 7 days, limited to a small number of units, no payment taken). Continued use after the trial requires an active paid subscription — Starter, Growth, or Portfolio, priced as shown on our pricing page. When your trial ends, we send an M-Pesa prompt for your first payment to the phone number you signed up with; you can also pay early anytime from your billing page. Prices exclude Safaricom's standard M-Pesa transaction charges. We may change pricing or plans with reasonable notice — never retroactively for a period you've already paid for.

5. Cancellation

There's no lock-in contract. Cancel anytime from your billing page — you keep access until the end of your current paid period. Cancelling doesn't automatically entitle you to a refund for that period unless required by law.

6. Acceptable use

You agree not to:

• store or send unlawful, fraudulent, or harassing content through the Service;
• misrepresent a tenancy or rent record;
• attempt to access another landlord's or tenant's data; or
• interfere with the Service's normal operation, including the WhatsApp/SMS messaging sent through it.

7. Your data

How we collect, use, and protect personal data — yours and your tenants' — is described in our Privacy Policy. As a landlord, you're responsible for having a lawful basis (such as your tenant's consent, or the tenancy agreement itself) to enter your tenants' information into the Service.

8. Service availability

We aim to keep the Service reliable but don't guarantee uninterrupted access. We may suspend or restrict access for maintenance, security, or to address misuse, and will try to give notice where practical.

9. Limitation of liability

The Service is provided "as is." To the fullest extent permitted by law, Managika Homes is not liable for indirect, incidental, or consequential losses — such as lost rent, lost profits, or a dispute with a tenant or landlord — arising from your use of the Service. Nothing here limits liability that cannot be limited under Kenyan law.

10. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted here with a new "last updated" date. Continued use of the Service after a change means you accept the updated Terms.

11. Contact

Questions about these Terms? Email support@managikahomes.co.ke.